Terms & Conditions

Agreement to Terms and Electronic Acceptance

These Terms and Conditions govern all products, installation services, repair services, modification services, and other transactions offered through this website.

By checking any box indicating acceptance of these Terms and Conditions and submitting an order through the checkout system, the customer acknowledges that they have read, understood, and agreed to be legally bound by these Terms and Conditions.

The customer further agrees that the transaction may be conducted electronically and that the customer's electronic acceptance of these Terms constitutes evidence of the customer's agreement to them to the fullest extent permitted by applicable law.

If a checkout page provides a link to these Terms and states that submitting the order constitutes acceptance, submission of the order constitutes the customer's affirmative agreement to the Terms presented at the time of checkout.

The version of these Terms and Conditions in effect at the time an order is submitted will govern that order. Changes made to these Terms after an order has been submitted will apply prospectively and will not retroactively alter the terms governing a previously submitted order unless both parties agree otherwise.

Installation/Product Service Terms

All systems and/or devices submitted for service must be fully operational upon receipt unless otherwise disclosed by the customer and approved in advance.

All incoming products may undergo inspection and testing before work is performed. Game consoles must be sent with all critical components intact and in the condition represented by the customer.

Systems received with missing components, undisclosed faults, prior modifications, corrosion, physical damage, improper repairs, or other conditions not disclosed before shipment may require additional inspection or service. Applicable inspection, handling, or additional service charges may apply where disclosed on the applicable service page or communicated to the customer.

The customer represents that they are the lawful owner of any property submitted for service or that they have lawful authority from the owner to authorize the requested work.

By submitting an installation or repair order and subsequently shipping or delivering the system for service, the customer authorizes inspection, testing, disassembly, modification, repair, installation, and reassembly reasonably necessary to perform the service ordered.

Services and sales are limited to the United States. International orders are not accepted unless expressly approved in writing. Shipping is limited to destinations serviced by the Company.

Customer-Owned Property

Equipment submitted for installation, modification, or repair remains the property of the customer. Delivery of customer-owned equipment to the Company does not transfer ownership of that equipment.

Customer-owned equipment is accepted solely for inspection, testing, storage while awaiting service, performance of the authorized service, post-service testing, and return to the customer.

Nothing in these Terms authorizes the Company to treat customer-owned equipment as Company inventory or property except to the extent that a lawful lien, abandonment right, or other remedy may arise under applicable law.

Turnaround Times and Service Delays

Any turnaround time displayed on a service page, product page, order page, invoice, E-Mail, support ticket, or other communication is an estimate only unless the Company expressly identifies the service in writing as having a guaranteed completion date.

Where an individual service page states a different estimated turnaround time from these general Terms, the estimate stated on the individual service page will apply to that service.

Turnaround estimates are not guaranteed contractual completion dates and time is not of the essence unless expressly agreed in writing.

Turnaround times may be extended due to workload, unusually high order volume, illness or medical emergency, staffing limitations, parts availability, supplier delays, technical complications, equipment condition, undisclosed defects, shipping delays, utility or Internet outages, severe weather, natural disasters, or other circumstances reasonably affecting normal business operations.

The Company will make reasonable efforts to complete accepted service orders while maintaining the quality of the work being performed. A delay beyond an estimated turnaround time does not, by itself, automatically terminate the service agreement or eliminate authorized service, parts, handling, or shipping charges.

Nothing in this section is intended to waive any right or remedy that applicable law does not permit the parties to waive.

Service Orders and Cancellation

An installation, modification, or repair service order becomes committed and non-cancellable once the customer ships, delivers, or otherwise transfers possession of the equipment to the Company for performance of the requested service.

By shipping equipment after submitting an order, the customer confirms authorization for the requested service and acknowledges that shop capacity, scheduling, parts, materials, and bench time may be allocated to the order.

Once equipment has been shipped or delivered for service, the customer may not cancel the service merely because the customer changes their mind, no longer desires the modification, sells or replaces the equipment, or because an estimated turnaround time has been exceeded.

The Company may, at its sole discretion, agree in writing to cancel or terminate an accepted service order before completion. If the Company agrees to such a request, the customer remains responsible for applicable inspection, authorized labor already performed, parts or materials already used or committed to the order, handling charges disclosed in advance, and return shipping.

Nothing in this section is intended to restrict a non-waivable cancellation, refund, or other right provided by applicable law.

Shipping

For installation and repair services, the customer is responsible for safely shipping their property to the Company and for all applicable inbound shipping costs. Systems must be shipped within the period stated in the shipping instructions unless otherwise approved.

Packages must not be sent using Signature Confirmation unless specifically authorized in advance. If special arrangements are required to receive a package sent contrary to the provided shipping instructions, an additional handling fee may apply where previously disclosed.

Customers may use a carrier of their choosing for authorized inbound shipments. Return shipments will ordinarily be sent using USPS unless another method is expressly agreed upon.

The customer is responsible for the cost of return shipping for customer-owned equipment, including requested insurance, signature service, expedited delivery, or other optional carrier services.

Customers are solely responsible for adequately packaging equipment sent to the Company. The Company is not responsible for damage occurring before the package is delivered to and received by the Company, including damage resulting from inadequate or improper packaging.

For return shipments and product shipments, the Company is not responsible for loss, delay, theft, misdelivery, or physical damage caused solely by the shipping carrier after the package has been properly tendered to the carrier, except to the extent responsibility cannot lawfully be excluded or applicable law provides otherwise.

Shipping insurance is optional unless otherwise stated. Customers requesting insurance or other special carrier services are responsible for the applicable additional cost.

Customers are strongly advised not to drop-ship products directly to the Company from eBay or another third-party seller. Customer-owned equipment should be personally received, inspected, and tested before being submitted for service.

When sending a game console, only the console and items specifically requested by the Company should be included. Games, accessories, cables, controllers, power supplies, storage media, and unrelated items must not be included unless expressly requested.

The Company cannot guarantee the identification, safekeeping, or return of unsolicited accessories or property that the customer was specifically instructed not to include.

Communication

Once an order is placed through the store, order-related communication should be handled through the ticketing system. The ticketing system is accessible through the website footer or through the customer's account dashboard.

The ticketing system is the designated support channel because it allows communications to be associated with the appropriate customer, order, and equipment.

Messages sent through social media, forums, Discord, YouTube, private messaging services, personal accounts, or other unofficial communication channels may not be monitored and should not be relied upon for order support or formal notice.

If the integrated ticketing system is unavailable or appears to be malfunctioning, the customer should use another contact method published on the Company's website to report the problem.

Temporary failure of a ticketing system, E-Mail provider, spam filter, hosting provider, Internet connection, or other electronic communication service may delay or prevent delivery of messages and does not, by itself, constitute an intentional refusal to communicate, perform an accepted service, or return customer property.

Customers are responsible for maintaining accurate E-Mail and contact information associated with their account and for reviewing communications concerning their order.

Payment

Unless otherwise stated on the applicable service page, payment for installation, modification, or repair services is not due until the authorized work has been completed.

Payment is due within 48 hours after notification that the work has been completed and an invoice has been issued.

The final invoice may include the authorized service price, authorized additional labor or parts, applicable handling charges, return shipping, requested insurance, and other charges agreed to by the customer.

Completed customer-owned equipment may be retained until authorized service charges and applicable return-shipping charges have been paid, but only to the extent permitted by applicable law.

Stripe is the designated electronic payment processor unless another payment method is expressly offered. Any payment-processing or transaction charge passed to the customer must be disclosed and will be assessed only to the extent permitted by applicable law and applicable payment-network rules.

Unpaid or Unclaimed Customer Property

If completed customer-owned equipment remains unpaid or unclaimed, the Company may make reasonable efforts to contact the customer using the contact information associated with the order.

Customer property does not automatically become the property of the Company merely because an invoice is late or because the customer temporarily fails to respond.

The Company reserves all lien, storage, abandonment, sale, and disposition rights that may lawfully apply to repaired or unclaimed property. Any sale, recycling, disposal, abandonment determination, or other disposition of customer property will occur only in accordance with applicable law and after satisfaction of any legally required notice, waiting period, redemption period, or other procedure.

Nothing in these Terms is intended to shorten any notice or redemption period required by applicable law.

Vintage Equipment and Preexisting Conditions

Many products submitted for service are vintage electronic devices that may be decades old. Age-related component failure, deterioration, corrosion, previous repairs, undisclosed modifications, damaged circuit boards, failing connectors, worn mechanical components, and other latent defects may exist before service begins.

Unless otherwise expressly stated in writing, the Company does not guarantee the future reliability of original hardware or components that are unrelated to the work performed.

The Company is not responsible for failures caused solely by preexisting defects, unrelated aging components, improper prior repairs, customer modifications, third-party modifications, incompatible accessories, defective power supplies, improper use, or other conditions outside the scope of the authorized service, except to the extent otherwise required by applicable law.

Any express warranty offered on Company-installed hardware or workmanship will be governed by the warranty terms stated on the applicable service page or other written warranty provided with that service.

DIY Kits, Components, and Product Sales

DIY mod kits and components are generally prepared for shipment within the estimated processing period stated on the applicable product page. Processing and shipment estimates are not guaranteed and may be extended by order volume, workload, parts availability, supplier delays, illness, or unforeseen circumstances.

Orders for DIY kits, components, and other products are final once submitted and processing has begun. Orders will not ordinarily be cancelled, modified, combined, refunded, or adjusted because of buyer error, duplicate ordering, change of mind, or failure to review the shopping cart before checkout, except where applicable law provides a non-waivable right or remedy.

Except for any express written warranty specifically provided on the applicable product page, DIY kits and components are sold AS IS AND WITH ALL FAULTS to the fullest extent permitted by applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO DIY PRODUCTS AND COMPONENTS FOR WHICH NO EXPRESS WRITTEN WARRANTY IS PROVIDED.

The customer assumes responsibility for determining whether they possess the tools, knowledge, skill, and experience necessary to install a DIY product. Damage caused by improper installation, incorrect soldering, improper voltage, reversed polarity, electrostatic discharge, incompatible hardware, customer modification, or other installation error is not the responsibility of the Company.

Nothing in this section excludes any warranty, remedy, or consumer right that applicable law does not permit the Company to exclude.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from service delays, loss of use, loss of data, loss of save data, lost profits, incompatibility with third-party equipment, or failures unrelated to the work performed.

Customers are responsible for backing up any data capable of being backed up and removing unnecessary removable storage media before submitting equipment for service.

This limitation does not apply to personal injury, intentional misconduct, or any other liability that applicable law does not permit the Company to exclude or limit.

Governing Law and Venue

To the extent permitted by applicable law, these Terms and all installation, repair, modification, and product transactions with the Company will be governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

To the extent legally enforceable, any action arising from services performed by the Company at its Kentucky place of business will be brought in a court of competent jurisdiction in Kentucky.

Nothing in this provision is intended to eliminate or restrict any jurisdiction, venue, or consumer right that applicable law does not permit the parties to waive.

Entire Agreement, Conflicting Terms, and Severability

These Terms and Conditions, together with the applicable product or service page, order confirmation, and any written terms specifically agreed to for an individual order, constitute the agreement governing the transaction.

If a service-specific or product-specific term expressly conflicts with these general Terms, the more specific term will control only with respect to the subject matter of that particular service or product.

The Company's failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision or of the right to enforce it later.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

No provision of these Terms is intended to waive, disclaim, limit, or alter any right or obligation that applicable law prohibits the parties from waiving, disclaiming, limiting, or altering.