Terms & Conditions

Installation/Product Service Terms

All systems and/or devices submitted for service must be fully operational upon receipt, unless otherwise disclosed and approved in advance. All incoming products will undergo inspection and testing prior to any work being performed. Game consoles must be sent with all critical components intact. Systems received with missing components, prior modifications, or undisclosed issues may incur additional fees or be rejected at the seller’s discretion. Any system submitted with an existing modification will carry an additional service fee.

All installation services are subject to an estimated 7 to 10 business day turnaround time once the system is received. In most cases, turnaround time is less than 5 business days; however, turnaround times are estimates only and are not guaranteed. Expedited services may be offered at additional cost.

All DIY mod kits are typically shipped within 72 business hours. Due to order volume, workload, part availability, or unforeseen circumstances, shipment may take up to 14 business days. Extended turnaround times do not constitute grounds for cancellation, refund, or dispute.

Sales and services are limited to the United States. International orders are not accepted. Shipping is limited to the Continental United States.

Shipping

For all installation services, the customer is responsible for shipping their property to the seller’s office. Systems must be shipped within 14 days after receiving shipping instructions. Packages must not be sent via Signature Confirmation. The seller is not available during standard delivery hours. Any package sent requiring a signature upon delivery will incur a $20 handling fee.

The preferred shipping carrier is USPS. Customers may use any carrier of their choosing for inbound shipments; however, all return shipments are sent via USPS only. All DIY mod kits are shipped via USPS First Class Mail by default.

Once a package has entered the mailing system, liability for loss, delay, or damage transfers to the shipping carrier. The seller is not responsible for packages lost, delayed, misdelivered, or damaged during transit. Customers shipping items to the seller are solely responsible for proper packaging. Damage resulting from inadequate or improper packing is the responsibility of the customer.

Shipping insurance is optional. If insurance is desired for a DIY kit, it must be requested in the notes during checkout and shipping costs will be adjusted accordingly.

Customers are strongly advised not to drop-ship products from eBay or any third-party seller directly to the shop.

When sending a game console, only the console itself should be included. Games, accessories, cables, power supplies, and other items must not be sent. Responsibility is assumed only for the console unit. Please do not inquire about package delivery if tracking information shows “Delivered.” Once the system is received, a status update of “Package Received” will be provided. Until that time, the carrier’s tracking system should be used.

Communication

Once an order is placed through the store, all communication must be handled exclusively through the ticketing system. For update requests and general inquiries, customers must use the integrated ticketing system. The ticketing system is accessible via the website footer or through the customer account dashboard.

Contacting the seller outside of the integrated ticketing system for an existing order may result in delayed responses or missed communication. The ticketing system ensures proper tracking and timely replies.

Payment

Payment for installation services is due within 48 hours of notification that work has been completed. Customers must be prepared to submit payment promptly. If payment is not received within 16 business days, the submitted product may be recycled or disposed of to recover operating costs. This is not a layaway service and will not be treated as such.

The sole accepted payment method is Stripe. Any applicable Stripe transaction fees will be added to the invoice.

All sales, including DIY mod kits and components, are final with no exceptions. All DIY kits are sold strictly AS-IS, with no warranties or guarantees, express or implied. The customer assumes all risk associated with installation and use.

Customers are solely responsible for reviewing their cart prior to checkout. Duplicate, accidental, or excess orders will not be modified, combined, refunded, or adjusted. Orders are processed exactly as submitted.